With telecommunications considered an essential service, we feel it is our responsibility to protect the health and safety of employees and customers, while balancing customers’ needs to stay connected.

To get fast, safe service online, see below:

Chat with a live Mobilist™

Our live Mobilists are available to answer your question from 10am – 9pm EST, 7 days a week.

Reserve your phone for faster in-store pickup

Reserving your new device online is easy

1. Browse our selection and offers online

2. Click on the phone you want

3. Select the colour and memory size you need

4. Hit "Reserve now"

5. Shortly after reserving, A Mobilist will be in contact to confirm details and next steps

Find The Mobile Shop™ nearest you

Your safety is our top priority as our stores remain open. These are the measures we’ve implemented in-store: 

1. Limiting the number of customers in stores to enable social distancing

2. Plexi-glass shields have been installed at service counters

3. Increased sanitization measures are in place

4. Our Mobilists in-store will no longer touch a customer's existing phone

To minimize contact, we are:

• Suspending our data transfer service

• Shutting down high traffic areas

• Shutting down digital touch screens

Have a live Mobilist™ contact you

For any other questions, you can get in touch with us at anytime. Please fill out our assistance form, and we’ll do our best to get back to you within 24 hours. 

We hope to connect with you soon,
The Mobile Shop Team