Device Protection Plan
We've got you covered when you accidentally drop or get your phone wet
Why Sign up?
The Mobile Shop Device Protection Plan is a great protection option, designed to give you peace of mind. So, when you accidentally drop or get your phone wet, we’ve got you covered.
Monthly Service and Processing Fees
The Monthly Service Fee will be charged on a monthly basis to the payment account you have provided at time of enrolment. The service fees are designed to provide protection for anyone on a budget.
|Eligible Device Retail Value||Monthly Service Fee*||Processing Fee*|
|$0.00 - $499.99||$5.99||$99.00|
|$500.00 - $799.99||$7.99||$149.00|
|$800.00 - $1199.99||$9.99||$199.00|
|$1200.00 - $1600.00||$11.99||$199.00|
Your Monthly Service Fee and Processing Fee are based on the Retail Value* set by the carrier for the model of your mobile device at the time of purchase. The Processing Fee must be paid before you receive your Replacement Equipment and is non-refundable.
Filing a Service Request
Once you are enrolled in the Device Protection Plan program, filing a Service Request is easy. Follow our 3-step process to get your request resolved quickly and efficiently
Step 1. Visit brightstarprotect.com/themobileshop or call 1-844-225-6333
Step 2. Submit a Service Request and pay the Processing Fee
Step 3. Receive Your Replacement and send back your damaged device