The Mobile Shop

Service update: Helping you stay connected.

With recent government guidelines defining telecommunications as essential, we feel it is our responsibility to protect the health and safety of employees and customers, while balancing customers’ needs to stay connected during these unprecedented times.

As a result, please note the following changes:


New! Virtual assistance and in-store pick-up.

We’re introducing a new virtual assistance program to connect with our Mobilists from the comfort of your home and save you time in store. Our virtual assistance team can support you with:

  • Questioning regarding your plan or services
  • Getting a new phone
  • Upgrades on your existing plan 
  • Offers available from carriers
  • Device protection & warranty questions
  • Accessories
  • Any other phone related questions (eg. how to transfer data from old phone to new one)
A few easy steps:

Step 1: Connect with a Virtual Mobilist and let us know how we can help you! 

Step 2: Our Mobilists will be in touch with you within 72 hours to discuss your request and can direct you to your nearest available The Mobile Shop location.

Step 3: Head to your selected The Mobile Shop location with your ID and payment method to finalize your purchase.

Limiting customers in store.

  • To enable proper social distancing in stores, we will limit the number of customers in stores at any one time. We also ask all Mobilists and customers to keep at least 2 meters distance in stores.
  • To keep everyone healthy, our increased sanitization measures continue to remain in place and we will begin installing plexi-glass shields at service counters.

Limiting device handling.

  • For everyone’s safety, our Mobilists in-store, will no longer touch a customer's existing phone. For this reason, we are suspending our data transfer service. As well, we are temporarily shutting down high traffic areas and digital touch screens.

We hope to connect with you soon,

The Mobile Shop Team