Why should I buy from The Mobile Shop?
Because The Mobile Shop offers advantages you won’t get from other wireless retailers:
  • We’re conveniently located where you do your grocery shopping, in over 175 stores nationwide.
  • We represent 8 leading wireless providers so there’s no need to shop around.
  • Our Mobile Advisors are highly trained to help you make the right decisions about your wireless products and services, based on your individual needs.
  • We’re part of the Loblaw family, and we’re committed to providing the best customer service possible.
Can I do an upgrade at The Mobile Shop?
Yes. Our Mobile Advisors can help you get a new phone with any of the 8 leading providers we represent. Even if you’re still on a contract, there’s a strong possibility you’re eligible for a device upgrade. Come in for a Mobile Check-Up and we can tell you what your options are.
Do you sell accessories?
Absolutely. We carry a full range of accessories and accessory bundles to complement our wide selection of phones and bring you the most value possible. Our Mobile Advisors will help you pick the right accessories to protect, power, and customize your phone to ensure you get the most from your wireless services and always stay connected.
Do you offer an Extended Warranty for phones?
Yes. We offer our customers the Stay Mobile Care Plan, which helps protect your phone and make sure you're always connected. Available on most devices, this plan requires a one-time payment, with no recurring monthly fees. It includes:
  • an extra year of protection equivalent to the manufacturer warranty
  • a guaranteed courtesy phone
  • no cost repairs
  • the convenient support of our Mobile Advisors
The Stay Mobile Care Plan also includes an exclusive Rollover Guarantee, which allows you to put any unused value from your plan toward accessories for your next phone. Stop in and speak to a Mobile Advisor for more information.
How many phones do you carry?
We display over 55 phones in most of our locations, and offer even more through special order. Stop by and talk to one of our Mobile Advisors to find the perfect phone for you. From basic mobile phones to the latest in cutting edge smartphones, there’s something for everyone.
What providers do you represent?
At The Mobile Shop we represent many of the best wireless providers in Canada including Telus, Bell, Rogers, Koodo, Virgin Mobile, Fido and MTS. We’re also proud to be the only place in Canada to offer PC® mobile.
What is your return policy?
We want to be sure our customers are completely satisfied, which is why our phones come with The Mobile Shop Satisfaction Promise. This allows you to try your phone for 14 days, and get a full refund if you’re not 100% satisfied with your purchase. All returns are subject to the terms of the carrier Service Agreement and subject to carrier approval. For complete details on our Return Policy please visit one of our stores, or our Terms and Conditions page.
What is a Price Match Guarantee?
The Mobile Shop will match any advertised price on a comparable product. Some conditions apply so please visit a store for more information or read full details here.
Can I pre-order a phone from The Mobile Shop?
Yes. When a new phone launches, we begin pre-registering customers as soon as possible. Please visit a store and talk to a Mobile Advisor, or visit our website regularly to hear about upcoming launches and availability.
How do I provide The Mobile Shop with feedback?
We love to hear from our customers. Any feedback is greatly appreciated and will help us serve you better in the future.. If you would like to comment on your experience at The Mobile Shop, address issues or provide suggestions on how we could make improvements, please email us at talktous@mobileadvisors.ca.
Where can I find your Privacy Policy?
Full details of our Privacy Policy can be found here.
Is The Mobile Shop part of Loblaw?
The Mobile Shop™ is a full-service kiosk located in 177 Loblaw Companies Limited grocery stores across Canada. It’s part of PC Telecom, a division of Loblaws Inc., which is comprised of both The Mobile Shop and PC® mobile products and services. As part of the Loblaw family, The Mobile Shop is committed to providing customers with the same exceptional level of service and value that Canadians have come to expect from Loblaw and all its associated brands.

Can't find the answer you are looking for? Ask us in person at The Mobile Shop nearest you.